Monday, October 26, 2009

Art show - Success!


Yes, you're seeing "Stars."
Just one piece from DHA inaugural Art Show, sponored by Resident Servives and (in part) by Target.
As the old saying goes ... a good time was had by all and we got some dandy coverage in the Durham Herald-Sun, too.
Thanks to DHA's own James McCullough, whose own art work was prominantly featured, for dreaming this idea into reality and to Resident Initiatives Coordinator Toni Mills for making it happen. More art makes a better community. Go forth and paint!

Monday, October 19, 2009

Art Show tomorrow at Oldham Towers

Take a look at this link for details on our first Art Show. Should be fun, admission's FREE (good price) and there will be refreshments provided by Target.

Come one, come all!

Friday, September 18, 2009

Monday, August 03, 2009

Resident Services Program Recognized at National Conference

The Durham Housing Authority accepted four merit awards from the National Association of Housing and Redevelopment Officials (NAHRO) in recognition of Program Excellence at the NAHRO Summer Conference in Portland, Oregon. The Homeownership Institute was recognized for excellence in providing innovative and comprehensive training to help residents fulfill their goal of becoming "buyer ready." The LIVEWELL program was recognized for excellence in providing Elderly/Special Needs services and access to quality resources that are necessary for physical, social, and emotional enrichment. The ROSS Steps Plus is designed to help Public Housing residents attain economic self-sufficiency through job training and education development. The programs are administered through the ROSS Homeownership Program.

Community Learning Center programs offer academy enrichment to youth in four public housing communities. The Centers' success is due in part to collaborations with community partners and in-kind resources. All four programs received merit awards. LIVEWELL and the ROSS Homeownership programs were both nominated to receive an award of excellence.

Durham Housing Authority received two Glass Vase Excellence Awards from the Southeastern Regional Council National Association of Housing and Redevelopment Officials (SERC NAHRO) in recognition of Program Innovation. The Homeownership Institute was recognized for excellence in providing innovative and comprehensive training to help residents fulfill their goal of becoming "buyer ready." The LIVEWELL program was recognized for excellence in providing Elderly/Special Needs services and access to quality resources that are necessary for physical, social, and emotional enrichment.

Tuesday, June 30, 2009

Crime Prevention Planning

On Thursday, June 25, DHA and the Durham Police Department conducted a strategic planning retreat that included dozens of public housing residents and managers as well as Durham Police Officers. there we a few opening remarks and the the group got straight to work - spending the whole day idetnifying key issues and breaking into groups to make plans to solve problems, set objectives and tactics for addressing the issue of crime in public housing communities.

The meeting was a big success, with a task force being appointed to go forward with plans for improvement. Mayor Bill Bell dropped by a couple of times to check in, DHA board members and a HUD official were also in attendance. DHA and the DPD are committed to public safety and this was a great launch of a new stage in our partnership.

Tuesday, May 19, 2009

Customer Service & Fraud - the tips just keep on comin'!

DHA's Customer Service and Fraud/Abuse tipline (919-667-2120) is providing our customers with a quick and easy method of reporting service issues and sending our "Deputy Dawg" Fraud Investigator into the field to stop program abuse.

We also have a toll-free number for your convenience,
877-DHA-3133. That's 877-342-3133.
Give us a ring!

Thursday, April 09, 2009

Sign Up for the Owner/Agent listserv!

Subscribing to the DHA Landlord listserv is as easy as 1-2-3!

1. Send an email to hcv-join@list.durhamhousingauthority.org
2. You’ll receive an email with password and list usage instructions
3. Address messages to listserv members to:hcv@list.durhamhousingauthority.org

That’s it! User help is available at:
http://www.list.org/mailman-member/index.html

Wednesday, November 26, 2008

DHA's Customer Tipline

Customers with complaints or information about possible Fraud and Abuse of housing subsidy programs can now call Durham Housing Authority and leave an anonymous tip. Authority management is implementing the service in the hopes of improving their customer service and catching those who are gaming the housing subsidy programs that assist nearly 10,000 citizens of Durham. Every dollar that's spent supporting someone who is not really eligible cheats a deserving family and DHA is committed to putting the Federal dollars received to the best possible use.

That means stopping fraud and improving service efficiency.When calling the fraud tipline, please provide as much detail as possible, including the names of persons involved, addresses, make and models of vehicles and any other detail that will assist our Crime Prevention Manager in any subsequent investigation. You can still report fraud to DHA trhough the Crime Prevention Manager, Roy Council, by calling him at (919) 683-1551 ext. 274.The tipline is at (919) 667-2120. A toll-free number will be added soon, directing calls to the same line.

Wednesday, October 15, 2008

Housing Choice Voucher (Section 8) Funding Model

It's not easy being HCV.

Recently, we've been in the headlines for our Housing Choice Voucher (Section 8) program being underspent by a projected $2.9 million. Yes, that's a lot of money.

We'll be able to retain about half of that as a reserve ... a "rainy day fund" that could help us to make sure landlords are paid on time in the event of a funding interruption. That money will still be used for the purpose intended, and almost every business on the planet understands the need to have cash on hand for contingencies -- especially in recent times.

A lot of people want to know ... what about the other half? Why hasn't that been spent down? Why are you sitting on that money? These are fair questions that taxpayers are entitled to understand.

Let's start with the money.
DHA will receive about $20 million for its HCV program in 2008. Those are Housing Assistance Payment (HAP) dollars. HAP dollars must pass through the Housing Authority and be paid out to participating landlords as rent subsidy, so DHA's leaving that money unspent doesn't mean that we can spend it on something else - like office furniture or salaries.

Why not just issue more vouchers?
Naturally, our goal is to spend it on providing as much assistance to as many families as the federal regulations will allow, but that's where we hit the second piece of our funding model -- the number of authorized vouchers. This is what we refer to as our "utilization rate."

DHA is authorized to keep 2,684 vouchers in force. We're not supposed to exceed that number. We currently have about 2,650 (give or take on any given day) in force. There are many families out searching for housing right now, vouchers in hand. When they lease-up, we'll be at capacity ... and still have dollars unspent.

So what can we do?
In this case, we have to go back and review our payment standard and see if -- without paying unreasonable (excessive) rent rates -- we can increase the payment standard and provide more subsidy per family. How much subsidy each family gets depends on several factors -- how many people in the family, their income level and other mitigating factors like disabilities and being elderly. Making these payment standard adjustments, based on local market conditions, and keeping up with changes in standards based on HUD regulations takes some artful, attentive management.

We'll certainly confess that we could have done better, but we have to make clear that this model has presented a vexing challenge to many housing authorities and will be the subject of a pretty hefty overhaul when the Federal Government passes the Section Eight Voucher Reform Act (SEVRA) which likely won't take place until next year. Click here for a SEVRA fact sheet.

The reform act is a bipartisan effort to reduce the administrative burden on housing authorities without leaving space for mischief. It will simplify rent rules, inspections rules and is expected to create a funding source for the family self-sufficiency program -- a program that should be the centerpiece for the HCV approach and doesn't get enough attention!

So that's where we are now. We've just secured authorization from our Board of Commissioners to increase the payment standard to more than 100% of market rate and no more than 110% of market rate. This will be implemented with new vouchers and those recertifying. It will be gradual. With only a handful of staff to work on this and over 2,600 families to serve, it's the only way we can do it.

Meanwhile, we continue to work on improving our customer service and we'll have more initiatives on that topic coming up shortly. Stay tuned!

Wednesday, April 09, 2008

Customer Service Open Thread

What's on your mind? Please observe blogging rules ... no personal attacks, keep your manners. That said, please use this space to tell DHA how we can improve our service.

The floor is yours.

Wednesday, August 01, 2007

HOPE VI Goes Vertical!

If you haven't yet driven by the former Few Gardens site, please take a cruise over there soon. The foundations are setting up, hammers are banging, and you can feel the anticipation of a beautiful new neighborhood springing forth. The Herald-Sun did a great piece on this on July 25 and more coverage is forthcoming.

What do you think NorthEast Central Neighborhood needs most? Housing? A grocery store? Restaurants? Other retail? Please share your thoughts.

Friday, March 16, 2007

Questions About Property Damage

We've had some questions from an old thread about a new topic ... property damage, so I'm starting this new thread for that purpose. (If you'd like to start a new topic thread, please just send me a quick email with the topic and I'll get that started).

With regard to property damage, tenants are responsible for property damage that is beyond normal wear and tear. Certainly with some of the descriptions we've seen here (infestations and "trashing" the house) there would seem to be cause for deducting repair costs from the security deposit and even recovering dollars beyond that deposit. I'm sure DHA would provide documentation that might be helpful to owner

As to whether or not an individual would be penalized or lose his/her voucher, DHA would handle such complaints on a case-by-case basis. By all means, please report such conditions to Section 8 staff for referral to our investigations unit.

Sunday, February 11, 2007

February payments update

As of this writing, DHA has made a cumulative total of $2,424,400 for February and we have $87,674 pending to run in our next check run (Monday). These payments (running tomorrow) will affect 73 tenants and 46 landlords.

Friday, February 09, 2007

Landlord Payment Update

Payments for the month of February (cumulatively) are now over $2.3 million. Be reminded, a typical month's payment cycle is just under $1.5 million, so we're really gaining ground. Thanks to a great team effort, some consulting support and the help of Tenmast, our new software vendor, DHA looks to be back on track, returning to normal operations on Monday, February 12, as planned.

Tuesday, February 06, 2007

Landlord Payment Update

A check run covering activitiy for last Thursday, Friday, Saturday and part of Monday totalled $85,715, affecting 59 tenants and 48 landlords. Subsequent activity for Monday added $29,022, affecting another 19 tenants and 18 landlords. Total HAP paid thus far in February is $1,360,105.

Saturday, February 03, 2007

February Check Run

The initial February check run was $1,253,437. Friday activity was $24,149, affecting 17 landlords and 18 tenants. There was not a check run for this activity ... it will be including in activity from today (Saturday) and Monday's activity. That number will be posted Monday.

Friday, February 02, 2007

January payment totals

In a typical month, DHA's payments to landlords totals just under $1.5 million. In January, we paid out $2,181,908, making some good headway in clearing out our backlog.

Thursday, February 01, 2007

Feb. 1, 2007 Update

Yesterday, the Housing Authority processed checks totalling $43,473, affecting 35 landlords and 46 tenants.

Tuesday, January 30, 2007

Tuesday January 30, 2007

Correction: On Monday, back payments of $23,341 were made, affecting 29 landlords and 48 tenants and 29 re-certifications were completed.