Wednesday, October 15, 2008

Housing Choice Voucher (Section 8) Funding Model

It's not easy being HCV.

Recently, we've been in the headlines for our Housing Choice Voucher (Section 8) program being underspent by a projected $2.9 million. Yes, that's a lot of money.

We'll be able to retain about half of that as a reserve ... a "rainy day fund" that could help us to make sure landlords are paid on time in the event of a funding interruption. That money will still be used for the purpose intended, and almost every business on the planet understands the need to have cash on hand for contingencies -- especially in recent times.

A lot of people want to know ... what about the other half? Why hasn't that been spent down? Why are you sitting on that money? These are fair questions that taxpayers are entitled to understand.

Let's start with the money.
DHA will receive about $20 million for its HCV program in 2008. Those are Housing Assistance Payment (HAP) dollars. HAP dollars must pass through the Housing Authority and be paid out to participating landlords as rent subsidy, so DHA's leaving that money unspent doesn't mean that we can spend it on something else - like office furniture or salaries.

Why not just issue more vouchers?
Naturally, our goal is to spend it on providing as much assistance to as many families as the federal regulations will allow, but that's where we hit the second piece of our funding model -- the number of authorized vouchers. This is what we refer to as our "utilization rate."

DHA is authorized to keep 2,684 vouchers in force. We're not supposed to exceed that number. We currently have about 2,650 (give or take on any given day) in force. There are many families out searching for housing right now, vouchers in hand. When they lease-up, we'll be at capacity ... and still have dollars unspent.

So what can we do?
In this case, we have to go back and review our payment standard and see if -- without paying unreasonable (excessive) rent rates -- we can increase the payment standard and provide more subsidy per family. How much subsidy each family gets depends on several factors -- how many people in the family, their income level and other mitigating factors like disabilities and being elderly. Making these payment standard adjustments, based on local market conditions, and keeping up with changes in standards based on HUD regulations takes some artful, attentive management.

We'll certainly confess that we could have done better, but we have to make clear that this model has presented a vexing challenge to many housing authorities and will be the subject of a pretty hefty overhaul when the Federal Government passes the Section Eight Voucher Reform Act (SEVRA) which likely won't take place until next year. Click here for a SEVRA fact sheet.

The reform act is a bipartisan effort to reduce the administrative burden on housing authorities without leaving space for mischief. It will simplify rent rules, inspections rules and is expected to create a funding source for the family self-sufficiency program -- a program that should be the centerpiece for the HCV approach and doesn't get enough attention!

So that's where we are now. We've just secured authorization from our Board of Commissioners to increase the payment standard to more than 100% of market rate and no more than 110% of market rate. This will be implemented with new vouchers and those recertifying. It will be gradual. With only a handful of staff to work on this and over 2,600 families to serve, it's the only way we can do it.

Meanwhile, we continue to work on improving our customer service and we'll have more initiatives on that topic coming up shortly. Stay tuned!

18 comments:

Anonymous said...

Question... In your post you stated that the standard would be raised- is this the dollar amount that is given by the household size? For example $1040 for a 3 person/bedroom family? If so, that sounds great. I currently have a 2 bedroom voucher which is only for $796. But I've found it hard to find a descent and safe place for me and my daughter to live because the rents are higher then what my voucher amount is for. I think by doing this, it would help out a lot. I hope it's sooner than later.

DHA Communications said...

The payment standard for 2BR is now $827 and DHA can pay slightly more than 100% of fair market value in some cases.

It's unlikely that you'd be given a 3BR allocation if it's just the two of you.

You should check with your caseworker for details. I hope this is helpful to you.

Anonymous said...

I hope you can point me in the right direction.

I need some information from my tenant in order to evict her / not renew her lease: which she refuses to provide. Tenant was already in home when I took over management and I have not been able to get the files or the information.

I need her Case Worker's name and her SS#. Thank you for any help. I really need to notify everyone concerned this month.

DHA Communications said...

I would recommend that you make an appointment to speak with Candace Brunson, the program's Interim Director. Bring a copy of your HAP check stub with the tenant's information on it. You'll need documentation that demonstrates that you're the new landlord. Ms. Brunson should be able to help.
Jean Bolduc
DHA Communications

Anonymous said...

Before you suggest I handle things in person--I live 2 hrs away. I did that once and the person w/ whom I had a SCHEDULED" appointment was no where to be seen.
***********************************
In a previous response you recommended that I contact Ms. Brunson for my tenant's Case Workers name. I faxed her all the necessary info and my contact info on 11/30. I have yet to hear from her or anyone from DHA. I can't make an appointment w/ her if I can't contact her. All I need is a name. My home did not pass inspection and I need to inform the necessary people that:
1. My tenant was given a termination notice BEFORE the inspection was scheduled. Obviously she has not told DHA that she is being evicted. I can't contact her by phone, she refuses any certified mail, so my next step is to get the courts involved.
2. I need to show that I have follwed the proper procedures w/ her and need to make sure that she MOVES, so that I can get in the house to do what I need to do.
3. I especially need to try to make sure that DHA does not assit her w/ future housing until she pays her back rent to me.

All I need is the case workers name and contact information.

Anonymous said...

Hi,
I applied for the Housing Voucher in 2006. It's been two years, curious to know why the vouchers are on hold. I'm a hard working single mother that would love to have some kind of housing assistant. It seems like the ones who sit around on there behinds and fraud the system always gets the free rides. Why?

DHA Communications said...

If you applied for a voucher when our waiting list was open in 2006, you are likely still on that waiting list ... along with over 1,000 other families.

Vouchers are not "on hold." As this article explains, we have a fixed number of authorized vouchers and we cannot simply keep issuing more. We a family comes off the program, we call another family in (from the waiting list) and they are issued a voucher.

As for fraud and program abuse, if you know of a specific situation, please report it to our new Tip line at 667-2120 or toll-free at (877) DHA-3133.

Jean Bolduc
Director, Corporate Communications

Anonymous said...

I am a current Section 8 holder in Buncombe County( Asheville) I would like to port to Chapel Hill where I have an offer for a wonderful job that will make myself and my daughter Self Sufficent. Is porting open in the CH area? If not what would be the closest area that would allow us to port seeing as I dont know the area well so maybe I could commute.

DHA Communications said...

You'd need to contact the Orange County program to port into Chapel Hill. I don't know if they're absorbing.

Jean Bolduc
Director
Corporate Communications

Anonymous said...

Once a HAP has been approved and the home has been inspected, what is the protocol to getting paid? And what exactly does a crime prevention manager do? Is it protocol for them to be involved in getting a housing contract started?

Anonymous said...

Once a HAP has been approved and the home has been inspected, what is the protocol to getting paid? And what exactly does a crime prevention manager do? Is it protocol for them to be involved in getting a housing contract started?

DHA Communications said...

The Crime Prevention Manager investigates suspected fraud and program abuse.

When the HAP contract is signed, payments should begin flowing. That's the last step in the lease-up process.

Anonymous said...

Thanks for your response. I am a first time landlord so I am learning as I go along, but I have to tell you that when I leave messages no one returns my phone calls. I left several messages for Angela Gerald but she has yet to return any. My tenant's paperwork has been lost, not in the system, you name it I've been told it. My house was inspected and passed in Nov. 08, the HAP was finally signed on Jan.2,2009 (only because I refused to leave the office until someone helped me) and I have still not been paid. Then I get a letter in the mail from a Roy Council and I call him and he has still not returned my call. Where are the landlord's rights? I feel like this office is purposely stalling to not pay me. I can't afford to keep the tenant there and not be paid. This lady is on disability and has four children but I do not know what else to do.

DHA Communications said...

I have passed this comment along to the staff identified. If you have a specific complain about customer service, please feel free to email directly to customerservice@dha-nc.org or call our tipline at 667-2120 and leave a detailed message. We have had some issues with payments to new landlords (problems in initiating payments in the system) so your complaint is very important in helping us solve the problem.

If all else fails, please do contact me directly.
Jean Bolduc
Director, Corporate Communications
jbolduc@dha-nc.org

Anonymous said...

Mr. Bolduc,

Thanks for your response and I will do that. I hope to have this resolved ASAP.

Anonymous said...

I'll echo what Anonymous wrote: some DHA caseworkers simply do not return phone calls. As a landlord who is new to the program, the whole process feels like a "black box": basic information about how things work is not available on the website. So we have to call our caseworkers and beg for help.

On several occasions, we have decided to go in person to the DHA office, and just hang around waiting for our caseworker to free up for a few minutes, simply to pick up a piece of paper or be told what the next step is. This is a waste of everyone's time, and almost certainly results in fewer tenants getting the quality housing they need and deserve.

The DHA website (or this blog) should clearly explain the "on-boarding" process, and have all the necessary forms. Simple cases should be handled by a team of caseworkers, rather than a single person. That way, they can cover for one another if someone is busy.

Incoming phone calls should be logged by the receptionist, and caseworkers should document that they returned the call and what action was taken.

Anonymous said...

I'll echo what Anonymous wrote: some DHA caseworkers simply do not return phone calls. As a landlord who is new to the program, the whole process feels like a "black box": basic information about how things work is not available on the website. So we have to call our caseworkers and beg for help.

On several occasions, we have decided to go in person to the DHA office, and just hang around waiting for our caseworker to free up for a few minutes, simply to pick up a piece of paper or be told what the next step is. This is a waste of everyone's time, and almost certainly results in fewer tenants getting the quality housing they need and deserve.

The DHA website (or this blog) should clearly explain the "on-boarding" process, and have all the necessary forms. Simple cases should be handled by a team of caseworkers, rather than a single person. That way, they can cover for one another if someone is busy.

Incoming phone calls should be logged by the receptionist, and caseworkers should document that they returned the call and what action was taken.

Anonymous said...

IM UPSET BECAUSE THRE SYSTEMN IS SO MESS UP WHEN COMING TO PAPERS THEY EITHER LOSE IT OR PLACE IT IN ANOTHER FOLDER OR IT NEVER REACH TO THERE FACILITY. HOWEVER IT HAPPENS THE TENANT IS THE ONE WHO GET TERMINATED FROM THE PROGRAM IM TRYN TO FIGHT AT THIS MOMENT FOR LOST PAPER THEY SAY THEY NEVER RECIEVED,WHICH WERE MAILED OUT TO THEM ,MY GUESS NOW IS THAT THE MAIL GOT LOST AND OR PERSON WHOWAS MY SOCIALWORKER AT TIME LOST HER JOB AND MISPLACED MY PAPER, MINDING NEVER GOT A LETTER SAYN SHE NO LONGER MY SOCIALWORKER ,
THE NEW SOCIALWORKER NEVER SENT ME NOTIFICATION THAT SHE WASGOING TO BE MY NEW WORKER EITHER INSTEAD GOT A CALL FROM HER BEFORE MY RE EXAMINATION TO TELL ME IF I RECIEVED A LETTER WHICH NEVER DID .SAYN I NEVER REPORTED MY INCOME THEY NEVER RECIEVED THE PAPER WHICH OF COURSE AFTER LOSEING MY JOB I SENT THEM THE UNEMPLOYMENT INCOME BUT YET THEY NEVER GOT IT. IM SO UPSET THAT I AM GOOD WITH MY PAPERS BUT NOW THAT PAPER WAS SENT THROUGH MAIL DONT KNOW WHAT HAPPEN TO IT
AND THEY TERMINATED ME FROM PROGRAM.